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SHIPPING POLICY

All items online are ready to ship unless otherwise stated. Items will ship within 1-3 business days from receiving your order confirmation. Orders with standard shipping take 1 to 3 business days to be processed and shipped. You will receive an email with tracking information once your order has shipped. All orders ship from our office in Santa Clarita, CA 91321. We will do all we can to make sure your order is delivered on time however, Phoenix Rayne cannot be held responsible for shipping delays due to severe weather, service delays, COVID-19 etc. 

Rates

Free Shipping on US Orders $75 and up.

DOMESTIC:

$5 Flat Rate Shipping on all orders within the United States. $7 Flat Rate Priority Shipping for any order including a Fedora. Please allow 1-7 business days to receive your order. Items are shipped USPS First Class or Priority Mail. You will receive order updates through the email you provide.       

 

INTERNATIONAL:

International Shipping generally takes 10-22 days, it may take longer depending on the country. It is the responsibility of the purchaser to pay all customs, taxes, brokerage and duty fees. Should you deny any charges, your order will be considered 'Abandoned' and will not be refunded or replaced. Occasionally a package may get lost in transit. We do not accept responsibility for any missing or lost packages shipped overseas. Lost or missing packages will not be replaced. Currently International orders being shipped via USPS are severely delayed due to COVID-19.

 

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